Official Platform Documents
At Syukur 99, your privacy is more than a legal obligation — it is a commitment we take seriously every single day. This document explains clearly and plainly how we collect, use, store, and protect your personal data when you use our platform.
Our Privacy Commitment
These are the six core pillars that shape the approach of Syukur 99 regarding the privacy and personal data protection of every one of our Malaysian members.
All personal data and financial information transmitted between your device and the servers of Syukur 99 is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and other leading Malaysian financial institutions.
Syukur 99 has never and will never sell, rent or trade your personal data to any third party. Your data belongs to you — we only use it for purposes you have expressly or implicitly consented to through your use of the platform.
Privacy Policy Syukur 99 is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your rights as a data subject and provide straightforward mechanisms for you to exercise those rights.
We explain clearly in plain language — not confusing legal jargon — what data we collect, why we need it, how long we retain it, and who may have access to it in the ordinary course of operations Syukur 99.
You have the right to access, correct, transfer or delete your personal data at Syukur 99 at any time. Data-related requests can be submitted via Live Chat or email and will be processed within 7 business days.
In the event of a security incident affecting your personal data, Syukur 99 is committed to notifying affected members within 72 hours of detecting an incident, in line with international data protection industry best practices.
Syukur 99 (operating at syukur99.click) takes our members' privacy seriously. We understand that when you entrust us with your personal information — whether that's your phone number, payment details, or activity history — you are placing a great deal of trust in this platform. We do not take that trust lightly.
This Privacy Policy is written in plain, easy-to-understand language to ensure every Malaysian member knows exactly what their rights are and how we handle their data. This document applies to all users of the Syukur 99 including visitors, registered users, and active members.
This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We update this policy periodically when there are changes to how we handle data or when relevant legislative changes occur.
This Privacy Policy forms part of the Terms & Conditions Syukur 99 and should be read together with that document. In the event of any conflict between the two, the Terms & Conditions shall prevail.
Syukur 99 collects your personal data in several ways — data you provide directly during registration or platform use, and data collected automatically through your browser or device technology.
| Data Types | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth | Account verification & age eligibility |
| Contact Information | Malaysian phone number, email address | OTP verification & communications |
| Payment Information | Bank account number, TNG/GrabPay eWallet ID | Processing deposits & withdrawals in RM |
| Verification Documents | Copy of MyKad (if requested) | Identity verification & KYC compliance |
| Support Information | Live Chat transcripts, support emails | Resolving enquiries & technical issues |
When you use the platform Syukur 99, our system automatically records the following technical information for security and experience improvement purposes:
Syukur 99 does not store credit or debit card numbers directly. Card information is processed by third-party payment processors that comply with PCI-DSS standards, and we receive only a transaction token as reference.
Syukur 99 uses your personal data only for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which your data is used:
Your identity data and contact information are used to create and manage your account Syukur 99 yours, verifying identity via OTP, ensuring you meet the age eligibility requirement (18 years and above), and keeping your account secure from unauthorised access.
Payment information is used to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and to send winnings withdrawals in Malaysian Ringgit (RM) directly to your bank account or eWallet within 5 to 15 minutes.
Technical data and account activity are continuously analysed to detect suspicious login attempts, fraudulent activity, multiple account usage, bonus abuse and any attempts to compromise the fairness of the platform Syukur 99.
Support conversation records are retained to enable our support team Syukur 99 understand the full context of each enquiry, provide more efficient assistance and monitor the overall quality of our service.
Anonymised and aggregated usage data is used to understand usage patterns, identify areas of the platform that need improvement, test new features and ensure the platform's technical performance Syukur 99 at its very best.
With your consent, we use your contact information to send you details about promotions, new bonuses, tournaments and exclusive offers relevant to your activity on Syukur 99. You can opt out of marketing communications at any time through your account settings.
Syukur 99 does not use your personal data to make fully automated decisions that have legal or similarly significant effects on you without human review.
Syukur 99 does not sell or rent your personal data to any third party for marketing or commercial purposes. However, in the course of lawfully operating the platform, we may need to share certain data with the following categories of parties:
All third parties that receive data from Syukur 99 are subject to strict data processing agreements and are only permitted to use such data for the specified purposes. Any breach of these agreements will result in immediate termination of the partnership.
Member personal data Syukur 99 is stored on servers protected by stringent physical and digital security measures. Our servers operate with automated backup systems, real-time data replication, and multi-layered access controls to ensure your data is never lost or accessible to unauthorised parties.
Your personal data is retained for as long as your account remains active at Syukur 99 and for the period required after account closure to meet legal, tax and compliance obligations. Generally, financial transaction records are retained for 7 years in line with Malaysian legal requirements. Data that is no longer needed will be securely deleted or anonymised.
Platform Syukur 99 uses cookies — small text files stored on your device — to ensure the platform functions properly, enhance your experience, and understand how you use our services.
You can manage your cookie settings through your browser. Please note that disabling mandatory cookies may affect core platform functionality Syukur 99 including the ability to log in and make transactions.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices, you have the following rights regarding your personal data at Syukur 99:
You have the right to request a copy of the personal data we hold about you. We will provide a copy in a readable format within 14 business days from the date the request is received.
If the data we hold is inaccurate or out of date, you have the right to request a correction. You can update basic information directly through your account profile settings Syukur 99 yours or by contacting support for more complex changes.
You may request the deletion of your personal data when it is no longer needed for the purpose it was collected, subject to our legal retention obligations. Deletion requests are processed after full account closure.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider of your choosing.
You may object to the processing of your personal data for direct marketing purposes at any time without providing any justification. Objections to other types of processing may be submitted by stating the reasons relevant to your specific situation.
To exercise any of the above rights, please contact the Data Privacy Officer Syukur 99 via email at support@syukur99.click with the subject line "Personal Data Rights Request". We will verify your identity before processing any request and will respond within 14 business days.
Platform Syukur 99 is a service restricted to individuals aged 18 and above. We do not knowingly collect, process or store any personal data from children under the age of 18.
If you are a parent or guardian who believes your underage child has registered an account at Syukur 99, please contact our support team immediately. We will take the necessary steps to verify and close the account, and delete all associated data as quickly as possible.
Account registration by individuals under the age of 18 is a serious violation of our Terms & Conditions Syukur 99. Should such an account be found, it will be terminated immediately and all data deleted with no refund issued.
Platform Syukur 99 may contain links to or integrations with third-party services in the course of normal operations, such as payment processors and game providers. This Privacy Policy applies only to data processed directly by Syukur 99.
When you interact with third-party services integrated with our platform, the privacy policy of that third party applies to those interactions. We encourage you to read the privacy policy of any relevant third party. Syukur 99 is not responsible for the privacy practices of third parties that are outside our direct control.
Syukur 99 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements or feedback from our own members. Significant amendments will be communicated to active members via:
Continued use of the platform Syukur 99 after the effective date of any such amendment will be considered acceptance of the updated privacy terms. If you do not agree with any changes, you have the right to close your account and withdraw your balance before the changes take effect.
We encourage all members Syukur 99 to bookmark this page and check it periodically. This ensures you are always informed about how we handle your personal data.
If you have any questions, concerns, or wish to exercise your personal data rights at Syukur 99, please contact us through the following channels:
For formal data rights requests (access, correction, deletion), please send an email with the subject line "Personal Data Rights Request" and include your account number Syukur 99 yours to speed up the identity verification process.
We are committed to addressing all privacy-related enquiries seriously and as promptly as possible — typically within 3 business days for general enquiries and within 14 business days for formal data rights requests. For more complex issues requiring in-depth investigation, we will update you on the progress of your case every 7 business days until it is resolved. The Syukur 99 is also available to help via the FAQ section at FAQ page which contains answers to the most frequently asked privacy questions.
We are always working to improve how we protect your privacy. Your feedback on this Privacy Policy is greatly valued by Syukur 99 — feel free to share your thoughts with our team.
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